Terms and Conditions

THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE. PLEASE READ THE AGREEMENT CAREFULLY BEFORE ACCEPTING THE TERMS AND CONDITIONS.

IMPORTANT—PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE APPLYING FOR, ACCEPTING, USING, OR SUBSCRIBING TO THE IT SUPPORT COMPANY PTY LTD ONLINE REMOTE SUPPORT SERVICES. BY USING THE SERVICES OR BY ACCEPTING THIS AGREEMENT BY CLICKING ON "I ACCEPT" BELOW, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND IT, THAT YOU AGREE TO AND ACCEPT THE TERMS AS PESENTED HEREIN. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT ACCEPT THE SERVICES AND CLICK "I DECLINE" BELOW. THE SERVICES ARE FOR A LIMITED TIME ONLY.

The terms and conditions set forth below (the "Agreement") constitute a binding agreement between you (the "Customer" or "you") and The IT Support Company Pty Ltd with respect to your use or purchase of the Services. To receive the Services, you must agree to these terms and conditions. You also agree that any failure to abide by them shall void any and all obligations of The IT Support Company Pty Ltd hereunder.

1. Availability of Services

The Services may not always be available in your time zone or geographic location. The Services may not always be available due to system maintenance, lack of Internet service or technical disruptions.

2. IT Support’s Responsibilities

The IT Support Company Pty Ltd will use its best efforts to resolve Customers’ basic computer technical problems. The IT Support Company Pty Ltd will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Response times may be delayed due to research and inquiries, as may be necessary. IT Support’s online technical support does not assure that every request for technical support will be resolved to Customer’s satisfaction, and IT Support’s responses constitute only technical advice for general nature. Some problems may not be correctable or may be too difficult to resolve by telephonic or online support. The IT Support Company Pty Ltd has limited proprietary information from vendors, manufacturers, and developers, and may not be able to obtain any proprietary information necessary from them to resolve Customer’s technical problem.

3. Authorization to Access your Computer

You acknowledge that by your use of the Services you are authorizing The IT Support Company Pty Ltd to access your computer for the purposes of computer diagnosis, service and repair. In connection with delivering the services, The IT Support Company Pty Ltd may download and use software, gather system data, take remote control of your computer and access or modify your computer settings. By accepting these terms, you hereby grant The IT Support Company Pty Ltd the right to connect to your computer, download and use software on your computer to gather system data, repair your computer, take remote control of your computer and change the settings on your computer while performing the services. You agree that The IT Support Company Pty Ltd has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or be related to the services.

4. Data Backup

The IT Support Company Pty Ltd does not provide data backup or restoration services. You are solely responsible for maintaining and backing up all information, data, text or other materials (collectively "customer data") and software stored on your computer and storage media before ordering the services. You acknowledge and agree that the IT Support Company Pty Ltd or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services.

The IT Support Company Pty Ltd does not provide backup copies or support installation of unlicensed software to customers. Please ensure that you have a licensed copy of all necessary software.

5. Limitation of Liability

In no event shall the IT Support Company Pty Ltd, its suppliers, or any third parties mentioned on the website be liable for any damages whatsover (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interupption) resulting from the use or inability to use the website and the material, whether based on warranty, contract, tort, or any other legal theory, and whether or not the IT Support Company Pty Ltd is advised of the possibility of such damages.

6. Changes to Terms and Conditions

The IT Support Company Pty Ltd reserves the right to modify these Terms and Conditions from time to time in its sole discretion, without notice or liability to you. You agree to be bound by these Terms and Conditions, as modified. Please review the most current version of the Terms and Conditions from time to time, located at "itsupportcompany.com.au/terms.htm" (or such successor URL as The IT Support Company Pty Ltd may provide), so that you will be apprised of any changes.

7. Payment for the Services

You agree to pay The IT Support Company Pty Ltd the charges applicable to the Services you request, as well as any applicable taxes and other charges, including but not limited to activation fees, minimum service fees, prorated minutes, no-show fees, fail to cancel fees, termination fees, set-up fees and other nonrecurring charges. You also agree to pay any additional charges or fees applied to your billing account for any reason, including but not limited to, interest, and charges due to insufficient credit or insufficient funds. Set up fees, activation fees, installation fees and other non-recurring fees, if applicable, the use of these services shall be billed in advance prior to service. The IT Support Company Pty Ltd or its agents shall bill you directly for account customers, or charge your credit card, as you have requested and as approved by The IT Support Company Pty Ltd.

8. Privacy Policy

For information about the collection and use of your information, please refer to The IT Support Company’s Privacy Policy, which is available by contacting The IT Support Company.

8. Acceptance

BY CLICKING "I AGREE", YOU AGREE THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS ASSOCIATED WITH THE SERVICES. DO NOT CLICK THE "I AGREE" BUTTON IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS.